Last Updated: 12.11.2025
Business Name: Bamboo Down Under Pty Ltd
Website: www.bamboodownunder.com.au

ABN: 97 104 725 948
Location: Wongawallan QLD, Australia

 

By purchasing products from Bamboo Down Under or using this website, you agree to the following Terms & Conditions.

 

1. General

These Terms govern all online purchases and use of the Bamboo Down Under website.
By placing an order, you confirm you are over 18 and legally capable of entering into binding contracts.

We reserve the right to update these Terms at any time.

 

2. Products & Availability

All plants are living products and natural variations may occur.

Product descriptions, imagery, sizes and availability are provided as a guide only.

Prices are in AUD and include GST unless stated otherwise.

We reserve the right to change prices and stock availability without notice.

 

3. Orders & Payment

Orders are confirmed once payment has been processed.

Payment methods include: [Credit Card] [Debit Card].

We reserve the right to refuse or cancel an order.

Pre-Orders

Estimated availability dates are approximate and may vary due to growing and seasonal conditions.                                                                         

 

4. Delivery & Pickup
Pickup

Free pickup available from our nursery in Wongawallan, QLD.
You will receive notification when your order is ready for collection.

Delivery

Delivery fees apply and vary by location.

We currently deliver to: [List suburbs / regions, or “see delivery calculator/check at checkout”].

Living plants may experience minor cosmetic changes during transit.

We are not responsible for delays caused by couriers, weather, or external factors.

Upon Delivery

Please inspect your order immediately.
If there are issues, notify us within 24 hours with photos.

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5. Live Plant Guarantee

We strive to supply healthy, high-quality plants.

However, once plants leave our care, factors beyond our control affect plant health including:                                                                               Mishandling by couriers & carriers

Incorrect planting or soil conditions

Improper watering or fertilising

Pests, disease or poor weather

Neglect or environmental conditions 

Therefore, we do not offer refunds or replacements for change of mind, plant care issues, or death after delivery.

We may offer goodwill support at our discretion.

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6. Returns & Refunds

We comply with the Australian Consumer Law (ACL).

You are entitled to a replacement or refund for major faults where:

The product is significantly different from the description, OR

The product is damaged or unhealthy on arrival, AND you notify us within 24 hours with photos.

Please note:

Change-of-mind refunds do not apply to live plants.

Returning live plants carries inherent risks, including exposure to fire ants, pests, or disease, which may affect the plant’s health during transit. For this reason, live plants are non-returnable.

Non-returnable items:

Live plants (due to risk of pests, disease, and plant health in transit)

Sale items

Gift cards

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7. Plant Care Responsibilty

Once plants are delivered or collected, the customer is responsible for:

Correct planting

Adequate watering

Maintenance, pest & disease management

Frost, heat & wind protection if required

Care guides and advice are available on request and via our website.

8. Website Use & Intellectual Property

All content on this website, including:

Text, images, product descriptions

Logos, branding, design

Educational materials

is the property of Bamboo Down Under and may not be copied or used without permission.

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9. Privacy & Data

We respect your privacy and handle information in line with our Privacy Policy.
Personal information is used only for order processing, communication and service improvement.

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10. Limitation of Liability

To the maximum extent permitted by law:

Bamboo Down Under is not liable for indirect or consequential losses.

No guarantee is provided regarding plant performance in your environment.

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11. Governing Law

These Terms are governed by the laws of Queensland, Australia.

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12. Contact

For questions or support:

📍 Bamboo Down Under
📞 0421 465 146
✉️ retail@bamboodownunder.com.au
🌱 www.bamboodownunder.com.au