Bamboo Down Under ("we", "our", "us") is committed to protecting your privacy and handling your personal information responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

​

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, shop online, or contact us.

​

1. Information We Collect

We may collect the following information:

Personal Information

Full name
Email address
Phone number
Billing and delivery address
Account username (if created)
Payment details (processed securely via third-party gateways — we do not store card numbers)

Order & Transaction Information

Products purchased
Delivery details
Purchase history

Technical & Website Usage Information

IP address
Device type
Browser type
Cookies and website activity (e.g. pages visited)

Optional Information

Enquiries submitted via our website or social media
Newsletter sign-ups
Customer service enquiries and feedback
Images uploaded voluntarily (e.g. to request plant advice)

​

2. How We Collect Information

We collect information when you:
Purchase from our website
Create an account
Subscribe to our mailing list
Submit a contact form or enquiry
Visit our website (via cookies/analytics)
Communicate with us via phone, email, or social media
Visit the nursery and provide details for promotions or delivery scheduling

​

3. How We Use Your Information

We use your information to:
Process and deliver orders
Contact you regarding orders or enquiries
Provide customer support and product advice
Send order updates and delivery notifications
Send marketing communications (you may unsubscribe at any time)
Improve website performance and user experience
Maintain business records and comply with legal obligations

​

4. Marketing & Communication

By entering your contact details, you may receive:
Order notifications
Delivery confirmations
Product updates
Educational gardening content
Promotional or seasonal offers
You can unsubscribe anytime by clicking “unsubscribe” in emails or contacting us.

​

5. Disclosure of Personal Information
We do not sell or rent your information.
We may share data with trusted service providers who assist us with:
Payment processing (e.g. Stripe, PayPal, Afterpay)
Website hosting (Wix)
Email & marketing systems (e.g. Mailchimp / Wix Email)
Delivery + logistics partners
IT and security support
Legal and accounting services (if required)
These providers must comply with privacy laws and use your information only to perform services for us.

 

6. Cookies & Website Tracking

We use cookies and analytics to improve your browsing experience.

Cookies help us:
Understand website traffic and usage behaviour
Remember cart contents and preferences
Improve marketing relevance
You may change your browser settings to refuse cookies, however some website features may not function properly.

​

7. Data Security

We take reasonable steps to protect your personal information from:
Misuse
Loss
Unauthorised access
Modification
Disclosure
Online payments are processed securely through third-party payment gateways.
We do not store credit card information.

​

8. Access, Correction & Your Rights

You may request:
Access to personal information we hold about you
Corrections to inaccurate information
Removal from our marketing lists
To request changes or access your data, please contact us.

​

9. Overseas Disclosure

Some third-party service providers (e.g. website hosting, email platforms) may operate overseas.
We take reasonable steps to ensure they comply with Australian privacy laws.

​

10. Contact Us

If you have any questions or privacy requests, contact us:

📍 Bamboo Down Under
📞0421 465 146  ✉️ retail@bamboodownunder.com.au
🌱 www.bamboodownunder.com.au

​

11. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on our website with an updated revision date.