Frequently Asked Questions

What does it cost to visit you?

Nothing! Bamboo Down Under is a free attraction welcome to all. However we have donation boxes for those who enjoy visiting our gardens and appreciate our customer service. All donations are greatly appreciated and go towards further beautification of our gardens.

What are your opening hours?

We are open 9am - 5pm, 7 days a week. 

On public holidays, we are open 10am - 4pm. 

We are closed on Good Friday and Christmas Day.

Can I order over phone or email?

Yes, we can process orders over the phone or via email.

For retail orders, contact

(07) 55 73 1844 or retail@bamboodownunder.com.au

For wholesale orders, contact

(07) 55 302 621 or sales@bamboodownunder.com.au

Can I talk to someone about my bamboo questions?

Yes, please do! Our friendly and knowledgeable staff can help you find which bamboo is perfect for you! Our staff are trained in species identification, selection and best uses for all our beautiful bamboo - and they know the right questions to ask to make this an easy process. If you are unable to visit us, you can call or email us any questions you have.

What should I bring with me when visiting?

While visiting Bamboo Down Under we recommend that you wear comfortable enclosed footwear, a hat and sun protection.

For information regarding purchasing plants for your garden we suggest you bring photos or a mud-map plus any measurements of the garden bed you intend to plant in as well as any other requirements you may have.

Will the bamboo fit in my car?

You would be surprised how many 200mm pots of bamboo will fit into a standard sized car. Most bamboos are quite flexible and can therefore be manipulated to fit into a small space, without affecting the plant. Larger pot sizes and more mature plants can be more difficult to fit so we recommend bringing a ute or trailer for ease of packing and make sure you have some rope and a tarp to cover them to stop windburn when travelling home.

Is your site wheelchair/pram accessible?

We have gravel pathways around the entire nursery at our Wongawallan site making the experience for wheelchair users a little tricky in one or two places but the nursery in general is quite navigable. However, during wet weather the grounds become less user-friendly.

*Please note that the maze is not wheelchair and pram accessible. 

Is there a cafe onsite or can we have a picnic there?

No Café yet! It is included in our future development plans; however we do have a vending machine in the shop with cold drinks and snacks available - perfect for a quick bite or a thirst-quenching drink. You are welcome to enjoy a morning tea or lunch at our site, however please be respectful of our grounds, staff members and other visitors. It is recommended to bring a picnic blanket and we ask you to clean up any rubbish and food scraps. No open flames, barbeques or alcohol permitted on site. Please complete any activities by 4:30pm for a closing time of 5pm.

Can I bring my kids and dogs?

Yes of course, Bamboo Down Under is a family-friendly attraction and there is plenty for your kids to do and all activities are free! They can enjoy the crazy bamboo maze, tunnel and amphitheatre, as well as joining in on the kids quiz – including prizes at the end! (Suited to ages 4 – 12). Please be mindful that children MUST wear footwear, are to be supervised by an adult at all times and are asked to be respectful of our Giftshop, products, plants and gardens. Yes, dogs are allowed, providing they are sociable and friendly. They MUST be on a leash at all times and all messes must be cleaned up immediately. Please also be respectful that they stay on designated pathways. We do reserve the right to ask you to remove the animal offsite if we deem that it is upsetting other patrons.

Will you help me plant my bamboo? 

We do not offer landscaping assistance, however we do provide you with our ‘Bamboo Planting Guide’ which is an easy, step-by-step guide explaining all the processes needed for preparing your garden bed, planting and establishing your bamboo. We can also refer you to landscapers – ask a salesperson for further information.

What am I buying? How does my bamboo come?

Most species are sold starting off in a 200mm pot size. We ensure that it has an established root system and is suitable for planting out when bought. The majority of our species can also be bought in larger pot sizes (meaning larger, more established plants) with some up to full maturity in 400ltr bags. The height of the plant varies from species to species.

Can I buy bamboo seed?

No. Bamboo seed may be naturally hybridized and will generally revert to an original species. We propagate our bamboo by division or cuttings ensuring that you get the correct species every time, however this is a difficult and specialised process. So what you purchase is a clone of the mature plant that has since grown roots and produced new shoots. We do not recommend you purchase bamboo from unreputable sources as there is no guarantee they are the true species, generally they will be grown from seed and are unreliable and undesirable species. This will lead to regret and we often get those customers then purchasing the correct bamboo from us years later to replace the previously wrong species.

Can I plant bamboo near my fence, pool, pipes and house foundations?

Please refer to our 'Why Bamboo' page to educate yourself on the difference between running bamboo and clumping bamboo. Clumping bamboos have very tight, shallow and non-invasive root-balls so they are quite safe to plant near fences, pipes or pools. As bamboos are in the 'grass family' bamboo roots do not expand like tree roots do. If there are existing leaks in your pipes, bamboo roots will not enter the pipe and expand their roots to worsen the crack. This problem is ONLY caused by tree or palm roots, not clumping bamboo roots. The root ball is generally only 500mm deep or less and they have no running roots. However due to the variation in growing width of clumping bamboo species it is essential that you use the correct species for your planting area. Our staff members can let you know what species is best suited to your area. 


Can I have bamboo indoors in pots?

Bamboo cannot be successfully grown indoors permanently. There are a few alternative options. The first is to have two bamboo in pots, one inside and one outside, that you swap over each week/fortnight. This way the bamboo will have access to the fresh air, light and watering it requires. However please note that there are only few bamboo species you could do this with. The best alternative is to plant a Bamboo Palm in pots and keep them indoors. These are a true palm however look very similar to bamboo. They are great indoor plants and are low maintenance. We do sell Bamboo Palms.


Why is my bamboo dropping leaves?

Bamboo are naturally self mulching plants to keep the moisture in the soil from evaporating too rapidly. Bamboo will always naturally drop some leaves as well as their culm sheaths that come off during the growing season. But if your bamboo is dropping excessive leaves constantly then there is a problem, either from lack of adequate amounts of water or the absence of essential nutrients in the soil. To reduce the leaf drop, increase the regularity and amount of watering you are doing especially during summer/dry periods, fertilise with a slow release high nitrogen pellet fertiliser AS WELL as a liquid instant feed and improve the soil with an application of a soil conditioner. These things combined dramatically increase the nutrients, health and energy the bamboo has and can improve the general look of the bamboo - as well as reduce the amount of leaf drop occurring. For further instructions or more specific details regarding your individual circumstances please contact us. We sell all the products we recommend. 

Can I trim my bamboo?

Bamboo are very versatile and depending on the variety you have many options on trimming/hedging/cleaning out your bamboo. Please speak to a professional regarding your individual circumstances and species of bamboo before going ahead and trimming. As a generalisation, bamboo can be trimmed down to any height by cutting the culm off just above a node (the round ring on the stem which is solid). Once cut, this culm will not grow taller from that cut point, but will throw branches and foliage as normal. You can hedge certain species of bamboo with hedge trimmers although bamboo culms are very fibrous and can block up blades very quickly. You are more then welcome to trim out any bamboo species if you wish to thin out the amount of culms/ branches/ foliage density or create a more structured neat look. Some bamboos can be topiarised. It is like a bad haircut, if you do something wrong it will always grow new fresh shoots! 

Can I eat my bamboo?

Quite a few varieties of bamboo produce edible shoots, but only a handful that actually taste good! The most common is Bambusa oldhamii, which is nicknamed ‘Sweet Shoot Bamboo’ for its particularly tasty flesh. The bamboo send up new shoots over the growing season – which are harvested at roughly 2-30cm of height, shelled, diced into thin long pieces and then cooked! They are best prepared with 20mins of boiling (to taste) then thrown in a stir-fry or Asian style dish. We have information sheets available on how to cook and favorite recipes. The best edible species are: Oldhamii (nicknamed Sweet Shoot Bamboo), New Guinea Green, Green Asper, Brandisii, Latiflorus, and various others are edible. It is always best to first boil then taste.


Can I do a photoshoot in your gardens?

We welcome you to utilise our beautiful bamboo gardens for a photoshoot during opening hours, whether it be for a wedding, family shoot or fashion shoot. We charge a $55 per hour fee for all photography sessions. You need to book in advance and speak to a staff member to discuss logistics. Weekdays are best as there are less customers visiting us and you will not be as interrupted. We ask you please remember this is a functioning business with customers onsite and to please be respectful of our gardens. All rubbish must be removed offsite.